After publicly acknowledging the existence of the Joy-Con Drift problem, a manufacturing defect in Nintendo Switch controls, Nintendo has updated the instruction list in its customer service.
The VICE claims to have gained access to new internal documentation of Nintendo, which has instructions to offer free repairs of Joy-Con and to repay those who have previously paid for repair (the cost can apparently go to $ 40).
Nintendo will even repair Joy-Con out of warranty. Nintendo’s new policy is the consequence of a topic on Reddit reporting the issue. The topic spread and reached the ears of a Chimicles law firm: Schwartz Kriner & Donaldson Smith, who filed a lawsuit against the company.
“Consumers will no longer have to provide proof of purchase for Joy-Con repairs,” the Nintendo document said. “Additionally, there is no need to confirm warranty status. If a consumer requests a refund for a pre-paid repair at Joy-Con … it confirms the pre-repair and then issues a refund.”